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Apprenticeship courses explained for employers

Level 2 Business Administration

This Level 2 qualification is ideal for learners aged 16+, new to an administration role, or with limited administrative experience, who require a qualification which shows they can take on responsibilities and carry out duties such as managing diary systems, preparing notes for meetings and dealing with clients competently.

This qualification assesses competence, skills, knowledge and understanding.

The Business Administration Diplomas provide learners working in an administrative occupation (including Business Administration apprentices) with a nationally accredited qualification.  The qualifications provide learners with the opportunity to gain recognition of their skills in a wide range of administrative tasks; e.g. using diary systems, document production, supporting meetings; and developing knowledge & skills in more challenging activities, such as event co-ordination and project support.  With the inclusion of a wide range of optional units the learner can tailor their qualification to suit their individual role and the needs of their employer

Level 3 Business Administration

This qualification is suitable for anyone who is involved in any administration focused role in any industry. It aims to develop learners’ highly transferable set of knowledge, understanding and skills across a range of administrative practices and tasks, which can be applied to all industries.

The objective of the qualification is to support a business administrator’s role in the workplace, providing the learners the opportunity to learn and evidence their knowledge and skills.

The qualification covers a range of topics:

  • principles of business administration
  • personal and professional development
  • managing performance
  • your organisation
  • communication in a business environment
  • project management
  • ICT for business

Level 2 Customer Service

This qualification is suitable for anyone who wants to improve their customer service skills – no matter what industry they are working in. There are levels to suit anyone, whether you have a new employee or someone with more experience.

This qualification is assessed at work. For each unit, the assessor will watch and ask questions as the learner performs a task, or will look at a portfolio of work that they have built as formal evidence of their learning.

To successfully achieve this level, learners will need to complete the following unit: The Principles of Customer Service. There are six learning outcomes and at the end of this unit you will be able to:Describe how to deliver good customer service to different types of customers,Describe organisational customer service policies and procedures,Explain the benefits to an organisation of having a good reputation,Describe the qualities and attributes required in the customer service role,Explain the importance of responding effectively to customers’ needs, expectations and complaints,Explain the importance of different methods of communication used to deal with different types of customers.

Level 2 is ideal for employees who want to gain an understanding of customer service policies and procedures and the communication skills required to effectively deal with different types of customers.

Learners can start this course on a date convenient to you and your employee. They will meet their assessor once a month at work, home or West Offices. The course will last for approximately one year.

Level 3 Customer Service

This qualification is suitable for anyone who wants to improve their customer service skills – no matter what industry they’re working in.

This qualification is assessed at work. For each unit, the assessor will watch and ask questions as learners perform a task, or will look at a portfolio of work that they have built as formal evidence of their learning.

To successfully achieve this level, learners will need to complete the following unit: The Principles of Customer Service. There are seven learning outcomes and at the end of this unit you will be able to:Explain the key features of a service offer and its effects on customer expectationsExplain how to deal with different customer behaviours to ensure customer satisfactionExplain how promotion of products and services can benefit the customer and the organisation,Explain the benefits of team-working in delivering good customer serviceDescribe how to develop the customer service skills of self and others.

Level 3 is ideal for employees who wish to enhance their skills in delivering effective customer service and develop the skills of others within a customer service environment.

Learners can start this course on a date convenient to you and your employee. They will meet their assessor once a month at work, home or West Offices. The course will last for approximately one year and is eligible for funding with the Advanced Learner Loan.

Level 3 Early Years Educator

This qualification is designed for employees who want to develop a career in childcare.

Candidates will need a GCSE in Maths and English at Grade C or above to enable them to use this qualification in a Childcare setting.

To achieve the qualification learners must achieve 64 credits from mandatory units including; support and promote children’s early education and development, plan and provide effective care, teaching and learning that enables children to progress and prepares them for school, make accurate and productive use of assessment, develop effective and informed practice, safeguard and promote the health, safety and welfare of children, work in partnership with the key person, colleagues, parents and/or carers or other professionals.

This qualification could lead to employment in supervised roles within the statutory, private, voluntary and independent early years and childcare sector in England, including assistant practitioner roles in day nurseries, nursery schools and preschools.

This qualification is ideal for anyone within Early Years and Children and Young Peoples’ settings, including Integrated children’s centres, Approved home care, Out of school settings, Day nurseries or crèches, Family centres, Playgroups.

Your employee can start this course on a date convenient to you. They will meet your assessor once a month at work, home or West Offices. The course will last for approximately one year and is eligible for funding with the Advanced Learner Loan.