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Information, Advice and Guidance Qualifications

Do you work in a context where you often find yourself supporting people to make decisions? An information, advice and guidance qualification helps you to build your skills to make sure you are giving the best service possible.

At Level 2, the Information, Advice and Guidance qualification is designed to raise the level of IAG awareness and capability of organisations and groups working in our communities, provide CPD for our teams and increase consistency of referrals and progression routes for individuals and families we work with.

During the course, you will:
– Establish the differences between information, advice and guidance (IAG), structured and unstructured interventions
– Develop an understanding of boundaries, building trust, record keeping and data protection
– Explore and use different questioning techniques and listening skills
– Talk about building SMART targets and ownership of actions
– Build knowledge of local information sources, IAG tools and provider networks
– Develop knowledge and skills for IAG within own organisation/setting and create networking opportunities
– Work towards a nationally recognised qualification (NCFE Cache offer)
Group sessions will enable participants to cover the basic elements of IAG and develop networks which can be extended beyond the scope of the course. Learners should attend the face to face sessions and be able to discuss IAG provision within their own settings to gain maximum benefit.

This is an on-line course supported by 3 half day sessions, delivered at West Offices, Acomb Explore Library or New Earswick Folk Hall (subject to a minimum number of 6 participants).
The course will consist of three network meetings pre-course, on-course and end-of-course enabling participants to discuss and share their learning whilst developing knowledge and understanding of needs and services available in the city.

It is expected that you will commit 20-40 hours to this course.