|Date of Publication:||February 2018|
|First date of review||October 2020|
York Learning Vision and Values for IAG
York Learning aims to provide high quality, information, advice and guidance services which promote the value of learning to learners of our services, prospective learners and employers or other organisations representing current or prospective learners.
The IAG services support our values in that their staffs are passionate about education & enabling our learners to reach their potential. The IAG staff, seek to develop the self-esteem and self-confidence of learners. We share with the rest of York Learning our belief that every individual should be treated with courtesy and fairness and we respect the rights and beliefs of each other, regardless of gender, marital status, age, disability, race, religion, sexual orientation or position within the organisation.
We value new ideas and approaches and seek new opportunities and solutions to meeting the IAG needs and demands of our learners, employers and the local community whilst supporting national and regional education and economic strategies. We seek to encourage and celebrate creativity and to be supportive of innovation, learning from all that we do. We believe that our staff and learners should work in an environment of friendliness, with a clear sense of purpose to achieve our mission and realise our vision.
York Learning is committed to create an IAG experience for the learners that is:
All clients of York Learning, i.e. learners, prospective learners and other stakeholders, are entitled to a service that is:
Clients are made aware of our IAG services through our website, Learning 4 Everyone brochure and other various marketing materials and our learner handbook.
Learners and stakeholders are aware of our services through various local events, such as the twice yearly York Learning city wide Job Fair for employers and learners to engage and two smaller target fairs are held in super output areas of York supporting the hardest to reach learners. Apprenticeship events at Schools and fairs, preparation courses and open evenings to guide learners on what courses entail where appropriate.
This policy applies to all enquiring, enrolled and past learners at York Learning and is offered/delivered at a level appropriate to the learner and the course. For the purposes of this policy the term Information, Advice and Guidance (IAG) is used as an umbrella term to denote a range of guidance activities and processes.
The following definitions have been used:
Information – Information is data on opportunities conveyed through different media, both mediated and unmediated including face-to-face contact, written/printed matter, telephone help lines, ICT software, and websites.
Advice – this involves:
Guidance – aims to support learners to:
Guidance may also involve advocacy on behalf of some learners and referral for specialist guidance and support. This involves more in-depth one-to-one work by guidance trained staff.
York Learning curriculum includes several elements that relate to IAG including, soft skills development relating to work-readiness, C.V. writing, preparation for interviews and safeguarding. There is also significant IAG taking place within the ILP process.
In line with the IAG defined above, York Learning provides assistance relating to:
York Learning works collaboratively with a range of providers within the learning community in York to enhance its curriculum offer to learners. York Learning is committed to developing quality IAG provision in agreement with its partners, to ensure that the best range of progression opportunities are available and that consistency of delivery ensures all learners receive impartial, high quality IAG.
Information on courses is provided by IAG staff, curriculum teams (tutors, support, administrators, receptionist), enrolment teams, centre co-ordinator managers and administrators and exams team. Where York Learning does not have the information, the IAG staff will seek the information on behalf of the individual, or provide the individual with the name and contact details of the organisation, who will have the information being requested.
Advice and Guidance is provided by trained competence staff and potential and current learners can see an advisor face-to-face, via the telephone or within written format. The advice and guidance is confidential and promotes and supports equality of opportunity wherever possible to enable learners and potential learners to make informed choices as to the most appropriate route for their personal and career development.
Our Aims and Objectives
To provide programmes and support that:
Assessment Review and Evaluation
To ensure a high quality of IAG service, York Learning will evaluate its provision to ensure that:
York Learning continues to have the MATRIX standard kite mark for IAG and we review and evaluate our service to achieve the 3 year re-accreditation. Impact data for IAG is collected in a number of ways including learner feedback, retention and achievement data and destination data. This information feeds into York Learning’s self-assessment process throughout the academic year and is found in a number of SARs.