|Author:||Fiona Himsworth/Lee Davey|
|Date of Publication:||September 2020|
|Revised||January 2021 (GH)|
|Next date of review||August 2021|
York Learning aims to provide high quality, information, advice and guidance services which promote the value of learning to current and prospective learners, employers and partner organisations.
The York Learning team is passionate about education and enabling our learners to reach their potential. We share the belief that every individual should be treated with courtesy and fairness and we respect the rights and beliefs of others in accordance with our Equality, Diversity and Inclusion Policy.
For the purposes of this policy the term Information, Advice and Guidance (IAG) is used as an umbrella term to denote a range of guidance activities and processes provided throughout the learner journey. The following definitions have been used:
Information on opportunities shared through media including:
Working with the learner, supporting them to:
We are committed to creating an IAG experience for the learner at each stage of their learner journey which is:
This policy applies to all enquiring, enrolled and past learners at York Learning and is offered/delivered at a level appropriate to the learner and the course.
Learners have the right to information, advice and guidance that is impartial, unbiased and realistic. Where appropriate, we make referrals to external agencies for further support or services.
IAG frontline specialists and our wider staff team should have the skills and knowledge to identify a learner’s needs quickly and effectively. They should be able either to work with the learner to address their needs, to signpost or to refer them to suitable alternative provision.
The learning and development needs of York Learning IAG services are identified during the business planning and staff appraisal processes, alongside national priorities. The identified needs include professional and subject updating via long and short external courses, meetings, conferences, leadership and management, employability skills and other developmental activities.
We provide IAG training and support to our specialist team, front-line staff, assessors and tutors.
We value new ideas and approaches and seek new opportunities and solutions to meeting the IAG needs and demands of our learners, employers and the local community whilst supporting national and regional education and economic strategies. We seek to encourage and celebrate creativity and to be supportive of innovation, in particular to reach. We believe that our staff and learners should work in a truly supportive environment, with a clear sense of purpose to achieve our mission and realise our aims.
Access to IAG should be is free from direct or indirect discrimination. Services should be recognised and trusted by participants, have convenient range of entry points from which participants may be signposted or referred to the services they need, and be open at times and in places which suit participants’ needs. In addition to the IAG team based at West Offices, IAG is provided at 1-1 learner inductions, in class, on York Learning website, at sessions within Aspire i-Gen, Winterscale House, in the workplace and within our marketing material and is available free of charge to any individual on request.
Learners and stakeholders are made aware of our IAG services through our website, Learning for Everyone brochure, various marketing materials and our learner handbook. We host various local events, eg, twice-yearly York Learning city wide Job Fair and two smaller target fairs held in super output areas of York supporting the hardest to reach learners. We also support apprenticeship events, school fairs, and run workshops and open evenings to provide prospective learners with relevant course information.
Links between IAG services should be clear from the participants’ perspective, regardless of the programme or location of their study. Where necessary, participants will be supported in their transition between services.
We seek to support individuals from disadvantaged communities, and those who have been out of learning or employment through partnership work with other CYC teams, Job Centre Plus and a variety of voluntary and community organisations.
All partnership work is carried out in accordance with current GDPR guidelines.
Enquirers, learners, parents, employers, staff and partners should be able to make informed choices about ways in which York Learning can meet their individual training and development needs. IAG services should encourage and support participants to become lifelong learners by enabling them to access and use information to plan their careers and explore the implications of both learning and work in their future career plans.
The York Learning curriculum includes several elements that relate to IAG including, soft skills development relating to work-readiness, job searching, C.V. writing, preparation for interviews, workplace resilience and safeguarding, as well as basic skills including English, maths and digital. Significant IAG takes place within ILP and RARPA processes through regular reviews and target setting.
Guidance may also involve advocacy on behalf of some learners and referral for specialist guidance and support. This involves more in-depth one-to-one work by guidance trained staff.
Our team provide assistance relating to:
We work collaboratively with a range of providers and voluntary organisations in and around York to enhance its curriculum offer to learners.
Information on courses is provided by IAG staff, curriculum teams (tutors, support, administrators, and centre staff), enrolment teams, centre co-ordinator managers and administrators and exams team. Where York Learning does not have the information, the IAG staff will seek the information on behalf of the individual, or provide the individual with the name and contact details of the orelevant organisations to access the relevant information.
Where required, formal Advice and Guidance is provided by trained competence staff and potential and current learners can see an advisor face-to-face, via the telephone or within written format. The advice and guidance is confidential and promotes and supports equality of opportunity wherever possible to enable learners and potential learners to make informed choices as to the most appropriate route for their personal and career development.
To ensure a high quality of IAG service, through self-assessment and ongoing training and support for staff, York Learning evaluates its provision to ensure that:
York Learning continues to have the MATRIX standard kite mark for IAG and we review and evaluate our service to achieve the 3 year re-accreditation. Impact data for IAG is collected in a number of ways including learner feedback, retention and achievement data and destination data. This information feeds into York Learning’s self-assessment process throughout the academic year and is found in a number of SARs.
York Learning evaluates and reviews policies annually or as required to ensure that they are up to date and relevant to the needs of our learners.