Business Administration, Customer Service and Management Qualifications

The Level 3 Business Admin qualification is for people who want to work in administrative support roles in public or private sector organisations. A qualification in Business and Administration can help you succeed in a support role in any size or type of organisation.

These roles include:

• Secretary
• Receptionist
• Administrator
• Personal assistant
• Office supervisor/team leader
• Manager

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.
Your course will last approximately 12 months.

After successful completion of the course you will be a qualified Business Administrator and may be able to progress on to a Level 3 Team Leading Diploma or Management Diploma.

This qualification is for anyone who is involved in any customer focused role in any industry.

The qualification covers a range of topics:

• Developing self to achieve targets and goals
• Recognition of regulations and legislation within own organisation
• Principles of business
• Contributing to a customer focused experience
• Providing customer service
• Managing customer expectations

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet with your tutor on Zoom, with fellow learners, for training and support. This enables you to complete the course from the workplace or your home.
Your course will last approximately 12 months.

After successful completion of the course you will be a qualified Customer Service Assistant and  may be able to progress on to a Level 3 Customer Service Diploma.

The qualification is for anyone who is involved in any customer specialist role, such as customer service manager, customer service team leader and customer service executive. These could be in any types of environment including contact centres, retail, webchat, service industry or any customer service point.

As part of the role the customer specialist acts as a point of contact to support customers and colleagues with complex requests, complaints and queries, also implementing changes to improve services.

The qualification covers a range of topics:

• Developing self
• Customer service legislation, regulation, policies and procedures
• Effective team working
• Brand, image and reputation
• Business knowledge and understanding in a customer service environment
• Specialist customer service knowledge and skills
• Handling and resolving complex customer service issues
• Improvement to customer service delivery

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.
Your course will last approximately 12 months.

After successful completion of the course you will be a qualified Customer Service Professional and may be able to progress on to a Level 3 Team Leading Diploma or Management Diploma.

The qualification is designed for Team Leaders taking their first step into line management, or those with some experience of managing a team or operational and project responsibilities to deliver clearly defined outcomes.

 

The qualification provides learners with the knowledge and skills in leadership and management such as:

• problem solving
• team building and development
• project management
• communication

Benefits for you

• Skills to effectively support and develop individuals and teams to achieving objectives and improve performance
• Develop your skills in building a high-performance team
• Drive your own personal development and develop your ability to manage self and others.

Benefits for employers

• Maximise candidates’ confidence and competence in undertaking a Team Leader/ Supervisor role
• Target and develop Team Leader learning and development needs in complete alignment with the latest national standards defined by employers
• Develop team leaders who have a full breadth and depth of team leadership practice
• & importantly support Team leaders who can provide clear direction and guidance in order to achieve goals and outcomes

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.

Your course will last approximately 12 months.

After successful completion of the course you will be a qualified Team Leader and may be able to progress on to a Level 3 Management Diploma.

This qualification is ideal if you are have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

Results for you
• Gain a range of key management skills
• Put new skills into practice in your own role
• Build your leadership capabilities
• Motivate and engage teams, manage relationships confidently
• Develop your leadership skills using your own knowledge, values and motivations.

Impact for your employer
• Effective and confident first-line managers
• Better relationships and communication in teams
• Measurable results: workplace-based assessment ensures new skills are effectively transferred to your business
• A broad range of optional units – qualification can be tailored to your organisation’s learning and development needs.

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.
Your course will last approximately 12 months.

After successful completion of the course you will be qualified in management and may be able to progress on to a Level 5 Management Diploma.

This qualification is designed for project managers, department heads, and other practising middle managers. Develop your skills and experience, improve your performance and prepare for senior management responsibilities.

Results for you

• Use core management techniques to drive better results
• Develop your ability to lead, motivate and inspire
• Provide strategic leadership as well as day-to-day management
• Benchmark your managerial skills
• Raise your profile in your organisation

Impact for your employer

• Encourage strategic thinking at this level of management, to foster business improvement
• Engage middle managers with training and development – this qualification is designed to provide clear, measurable benefits to career-minded professionals
• Customise this qualification to your development needs

This qualification includes work-related learning and transferable skills development, in all elements, to allow learning and skills progression to take place ready for the next stage of your education and/or career.

You can start this course on a date convenient to you. The assessment takes place through portfolio work. You will meet, 1-1, with your tutor for training and support on Skype/Zoom/Email/Phone calls and, when possible, face to face at work or at home.

Your course will last approximately 12 months.

After successful completion of the course you will be a qualified Senior Manager and may be able to progress on to a BA (Hons) Business and Management.